There will always be those areas of business that excite you – a brand new marketing campaign or product launch perhaps – it’s unlikely that IT support can ever be one of them. Nevertheless IT support is one of those things that when you need it, you really would like it! If you do end up in an exceedingly disruptive IT-related state of affairs, you will be kicking yourself for not paying more attention to it earlier when things were going well.
The problem for most businesses is finding the time to wrap your head around what is required from sensible IT support. Do you grade cost or expertise? What is more important: one point-of-contact or out-of-warranty discounts? Do all IT support suppliers provide a secured fix time?
Often businesses inexperienced in coping with IT support services can simply view them as merely break-fix workmen, there to call after you have one thing that needs fixing. However IT support ought to be seen as an enabling force that helps your company remain competitive: an answer that cuts existing IT costs while curbing any potential IT costs.
In a recent survey was conducted of senior IT professionals, to search out what is most vital when it comes to IT support, so you could learn from their expertise.
Why would i need outsourced IT support?
The IT professionals surveyed made it clear that there have been three key reasons they might source their IT support:
– Essential 24/7/365 support – Businesses do not simply operate 9-5 anymore – the world is often Phoenix IT support watching and may want to form to make a purchase at any time. That’s perhaps why over forty percent of respondents said that being able to pick up the phone for IT support cover any time was a very important reason to outsource their IT support.
– Cost – Nearly forty percent of respondents cited reduced cost as a main reason for outsourcing IT support. Keeping a professional on-staff ‘just in case’ can get high-priced, while multi-vendor support contracts may also increase your IT support costs over time. An outsourced answer allows you to own an expert on standby while not the full-time wage cost.